After processing your payment you will be redirected to a page to complete the details of your custom order. Please follow the directions and submit your information as requested. Once you submit you will receive a proof via email. After your approval, WE CREATE & SHIP! Thank you for shopping AlterEgoMask by Derek Blanks.
We accept all major card types and paypal. To purchase without creating a paypal account, select “pay with debit or credit card”. Please remember to include your Shipping Address, Name, Phone Number and Email so that we can contact you easily and ship your product with no delays. All sales are final.
Standard Purchase: Please allow 2-4 days to receive your proof.
Rush Purchase: Please allow 1-2 days to receive your proof.
Expedite Purchase: Please allow 1 day to receive your proof.
All masks are CUSTOM MADE and will be created as soon as possible based on demand.
AlterEgoMask is not responsible for incorrect color selections and measurements provided by the client. We have provided exact instructions to ensure your correct mask type.
ALL SALES ARE FINAL. Alterego Mask is not responsible for refunding payment if you have placed an order, applied payment and decided you no longer want to order your mask. We ask that you consider your purchase before adding your payment details to avoid your payment being processed. Once it has been processed you will not be able to receive a refund.
NO RETURNS – Due to the Covid-19 outbreak and the personalization of your mask, Alteregomask does not accept returns. If you have any questions or concerns, please contact us. We are not responsible for incorrect color selections and measurements provided by the client. We have provided exact instructions to ensure an amazing AlterEgo Experience.
Orders will be fulfilled upon receipt of all information required to complete your mask. Failure on the part of the purchaser to provide information will delay the Delivery of the mask.